FAQ

Where are LuxLashes Limited based?


LuxLashed Limited is based in the UK




Does LuxLashes ship internationally?


At present, LuxLashes ships within the UK and EU only. See our shipping fees at the checkout. If you are based somewhere that isn't listed or have any questions about shipping, please email info@luxlasheslimited.com




How do I contact LuxLashes?


Please email us at info@luxlasheslimited.com All emails should recieve a response within 48 hours




I want to work with LuxLashes, how do I get in contact?


For any bloggers, YouTubers, Instagrammers etc looking to work with LuxLashes, please email info@luxlasheslimited.com with the title of the email as PR




What if I need to return my LuxLashes?


Please see the Shipping and Returns page Return address: LuxLashes Limited 149 Cutforth Way Romsey SO51 0BG UK




What happens when I place my order?


Once you have placed an order with LuxLashes, you will recieve an email from info@luxlasheslimited.com confirming the order This will include an invoice for your records The items will be dispatched as soon as possible




Do I have the right to cancel?


You have 14 days after the order is delivered to cancel the order Please complete the following document Model cancellation form :
To [here the trader's name, geographical address and, where available, fax number and email address are to be inserted by the trader]: I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*], Ordered on [*] / received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [*] Delete as appropriate




Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015


https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN





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